HOW DOES IT WORK?
At Arelo, we have reimagined customer experience (CX), developing a series of interactive and engaging omnichannel content display applications.
Our offer is a digital extension of your brand, offering an integrative and informative customer experience by incorporating devices (Digital Stand, Tablet, Wall, Mobile) capturing customer analytics.
CX Applications & Hardware
Applications powered by
Arelo App Content Display
Enhancing the customer experience onsite by producing additional and comparative information digitally, this gives a customer the option of being better equipped and confident to make purchasing decisions.
The Arelo Application Backend has been designed with a user hierarchy to suit all Automotive organisational structures, this includes access for central marketing teams to upload brand related content, and other personnel to upload pricing.
Additional content template options are added quarterly to our library.
ARELO CUSTOMER SERVICE
24 Hour Access to Arelo Training Library
Arelo Service Desk
Engagement Service from our team
HAVE A QUESTION?
Read through the headings below to select the topic that you are searching answers for!
Stands
Arelo is a platform which enables interactive customer experience. For example, it can be configured as an interactive product showroom or as a customer data capture tool. It’s true benefit is that it allows consumers to get product specific (i.e. vehicle options and specifications) or generic content (i.e. Model information) to the consumer to assist with making the correct purchasing decision. It allows you consumers to be informed without the need for those pesky salespeople hanging over your customer’s shoulders. The interactions are then also tracked and monitored to assist with a more informed customer follow up.
The Arelo platform is flexible and can be used for displaying interactive digital media within any industry or purpose. As such, it is likely able to be utilised for your business. Contact us to discuss this further.
We ship all over the world. Just let us know the quantity and destination of your stands, and we will arrange an international shipping estimate for you.
The premium stands that we offer have a 15in Android tablet and are designed to be portable but extremely stable (including able to park a car on their base). They come with LED strip lighting and specially branded to you.
We are able to also supply an independent batter pack that can be easily removed and charged. The battery will give the stands a minimum of 8hrs of power.
Yes you can. We do not however certify the performance of the devices, but we can certify them to give you peace of mind (at an additional cost).
We recommend any 13″ Android tablet as the display is optimised for a 13″-15″ screen and Android devices are easier to enrol into mobile device managers compared to iOS.
Features
Yes, Arelo supports QR code scanning to allow users to view the content on their own mobile device.
Yes, video content is supported by Arelo. It’s actually downloaded to the stand to work in an offline setup.
Arelo can send notifications to staff members via the call assistance button that alert staff members within the dealer assist application.
Yes, Arelo is made to be configurable to let you customize your email content and send it to your customers.
Yes, you can configure which customer information you would like to be captured and recorded. Capturing and recording of details is usually during the call for assist of email.
The content on the device is fully configurable in the sense that different pages and blocks can be created to display any bits of information that needs to be displayed. For example, a car showroom can have separate pages for marketing, finance, specifications, equipment and comparison.
Yes, this is one of the greatest strengths of Arelo platform, individual products specification, details, and pricing can be displayed even down to VIN number.
Yes, you can compare products (individual vehicles and range of models).
By default we allow dealers to manage their available inventory and what vehicles to be displayed. We have the ability to also provide this search of available vehicles to the end consumer either at the stand or in our consumer Companion application.
We are able to develop integrations easily to your core systems. This could be inventory management, content management, marketing automation or dealer management systems. Please contact us to discuss how we can automate you market and customer engagement systems.
Stand usage, product views, email and assistance notification logs.
We offer the Dealer Assist application which notifies staff when a customer sends an assistance request.
Pricing
Please contact us for the local and international price list today.
Technology
Our servers are hosted on the cloud and we push the data to the devices to be stored to allow for “Offline Mode”. The devices can be Android or iOS based devices.
Our servers are hosted in Australia.
Yes this feature is available either with or without the purchasing of stands.
Privacy
Yes, we understand the consumer is your customer and hence the details shared with us are your sensitive information. We abide by the GDPR standards and you can find more details of our Privacy Policy.
To comply with GDPR standards, the customer data is kept for 30 days.
Support
Log a ticket via our service desk at support.arelo.com.au. If you do not have a login, contact us via email – support@arelo.com.au
Email – support@arelo.com.au or Contact Us now.
Our onboarding process assists in setting up the stands and their related applications.
If you are an Arelo customer, you can raise a support request via our service desk at support.arelo.com.au. If you don’t have an account, please email us at support@arelo.com.au and let us know.
We provide a guide document in the form of a PDF file. We are currently working on video guides.